Scottish Social
Housing Charter & Annual Report
for 2019/20
housing
you call home...
West of Scotland Housing Association (WSHA) strives to be more than just a landlord. With over 50 years of history, what sets us apart is the way in which we go further to improve the lives of our tenants, innovatively responding to their needs as their lives change.
welcome
We provide around 3,500 tenanted homes
and over 400 owner occupier homes across the West of Scotland and go further
to provide housing you can call home.
93%
Tenants satisfied with how we manage their neighbourhood
going further...
people
People are at the heart of everything we do, whether it’s tenants and staff. We are committed to looking at new and innovative ways to deliver services that reflect the needs of our tenants and customers.
communities...
A community to us is more than just building and managing affordable homes; it is about creating safe, socially inclusive, thriving, vibrant communities where tenants want to live. We want to ensure our tenants have access to training and employment opportunities, where tenants are supported to maximise their income, where they have improved health and wellbeing and feel good about their life.
going further
value for money...
£
Achieving value for money is important to us and we want to ensure we provide high-quality and cost efficient services that meet your aspirations.
accounts
How every £1 is spent
100%
Tenants satisfied with the
opportunities given to them to participate in our decision making
our people...
We have around
90 staff
who put tenants
at the heart of everything they do and strive to provide
excellent customer service.
